[Here’s a book review I wrote in 2010 that is still relevant today (circa September 2020), so I’ve now added it to my blog, Prof Bruce] For the first three quarters of my advance copy of the book Delivering Happiness (Hachette Books, June 2010) by Zappos.com CEO Tony Hsieh (pronounced ‘Shay’), I felt like this … Continue reading Delivering Profitability